DGVox is an advanced Voice Logger from Vox Spectrum. DGVox has one of the largest install base in the Middle East among all loggers. With a rugged architecture and easy to use software interface, DGVox is a preferred choice for many stake holders in the Middle East. DGVox is popular in the Government and Private sectors.
Exclusive RightsTimna is an exclusive distributor for DGVox in Saudi Arabia, Kuwait and Bahrain and has non exclusive rights in all other countries in the regions.
Customer BaseOver the last 7 years Timna has developed a large install base in the region for DGVox. Timna has installed DGVox all across the Kingdom and abroad. There are DGVox installations along border regions, in police control center, in banks, in utilities and several other industrial, government and corporate sectors.
Customers have expressed their deep satisfaction in the product features and the support provided by Timna. Here is a list of few of our customers of DGVox Voice Loggers.
- Saudi Telecom
- Saudi ARAMCO
- Ministries of Interior – Saudi Arabia, Bahrain, Kuwait
- Saline Water Conversion Corporation (SWCC)
- SABIC
- ADCO
- Saudi Border Guards
- Royal Oman Police
- Sri Lankan Airways
- Saudi Airways
- Axa Insurance
- DHL
- Central Bank of UAE
Banks
- Al Rahji
- Arab National
- Arab Bank
- NBAD
- NBD
- NBF
- HSBC
- Lloyds
- ING
- DBS
Product FlavorsVertical specific features and customizations are planned and incorporated into DGVox using exclusive versioning for each vertical.
DGVox is used for Voice Logging typically in the following sectors
- Government and Security
- Banking and Financial
- Call Centers
- Transportation
Features
Interfaces |
DGVox records the entire range of telephone interfaces in VoIP, Digital and
Analog. The protocols and devices include ISDN-PRI, PCM-30, PCM-32, Radio, Fax and Bank Dealing Room solutions.
|
Compatibility |
The DGVox is compatible with all leading Phone Systems in the World (Avaya, Cisco, Nortel, NEC, Ericsson, Alcatel, Panasonic, Siemens are a few in the extensive list of over 30 compatible brands). |
Web-Based |
DGVox is web-based which allows it to be managed from a remote location. Using a simple web browser the application can be accessed anytime from anywhere. |
OS |
DGVOX operates on industry standard commercial-of-the-shelf (COTS) hardware using Windows Operating System. Windows 2000, XP and Vista are all supported. |
Flexibility |
DGVox is modular in configuration and is completely scalable. It facilitates customers in adding more channels as there business grows. |
Integration |
The DGVOX architecture allows it to be integrated with other applications like CRM solutions, Emergency Response systems and similar third party applications. |
Agent Quality Monitoring |
DGVox comes with an Add-on optional “Agent Quality Monitoring Solution” . The AQM solution provides comprehensive agent evaluation tools that may be used for quality evaluation purposes to optimize productivity. The AQM module is equipped with a broad range of templates for generating evaluation forms and agent reports. This optional feature is available with free seating management. DGVox also provides an option to integrate with third party evaluation tools. |
|
